Skip To Content

Regional Communications Center earns top honor

Posted on 09/29/2020
Regional Communications Center earns top honor

The Weld County Regional Communications Center (WCRCC) has been recognized as the nation’s best public safety answering point (PSAP) by NICE Public Safety. The 2020 PSAP’S Finest Award is the second consecutive national recognition the WCRCC has earned in as many years from a public safety agency.

“The effort our dispatchers put in every day to serve our residents in their time of need is critical,” Weld County Commissioner Chair Mike Freeman said. “This award exemplifies our county’s commitment to providing the quickest and best emergency response possible, and we couldn’t be prouder of our public safety communications personnel.”

PSAP’s Finest Awards are given to nominees based on their accomplishments, skills and dedication to public safety. Award winners are selected by a panel of judges consisting of public safety professionals from throughout the country.

According to Mike Wallace, WCRCC Director, several accomplishments in the past year were mentioned in the nomination for the award including staff’s assistance in saving six lives, the delivery of one new baby and exceeding professional standards in coordinating emergency response to two officer-involved shootings. Training and quality improvement, the ability to handle increased call volume, improved response times and reaccreditation in 2019 by the International Academies of Emergency Dispatch (IAED) as an Accredited Center of Excellence (ACE) also made the WCRCC stand out.

“2020 has been challenging on everyone for many different reasons,” Wallace said. “For our staff to not only meet expectations but exceed them and earn this award speaks to the dedication we have as a team to continually improve in emergency response. We are honored to be recognized.”

The WCRCC will be honored virtually on NICE’s Facebook Page at a later date. More information about Weld County Public Safety Communications can be found by visiting, https://www.weldgov.com/departments/public_safety_communications.