- Enter 911 in the "To" field of your text message.
- Enter brief details of your situation.
- Push send.
- Answer the dispatcher's questions.
• Be direct: When texting 911, provide responders with only pertinent information (what’s the emergency, who’s in danger?)
• Location, location, location: When texting 911, your location can’t be tracked automatically. You’ll need to give responders an accurate location.
• Keep it simple: Avoid using vague text language (How R U? l8r, OMG, SMH etc.)
• Avoid excessive details: Emergency personnel doesn’t need to know every detail of a situation right away. Respond to only the questions they ask.
• Just the two of us: Text-to-911 service can only support a conversation between you and the dispatch center. Do not send texts to 911 as part of a group text. Also, don’t forward the conversation on to a friend or relative.
• Use only your words: 911 can only accept SMS (Short Message Service) messages. Do not send videos, pictures or emojis.
• Silence: When texting 911 in an evolving situation, such as a robbery, make sure your phone is in silent mode, with all alert and notification sounds disabled.
• Delays can happen: Sometimes texts get delayed and are not received when sent. This can happen when texting 911.
• Choose clarity over convenience: Don’t text 911 simply because you find texting easier than talking on the phone. Texting should be a secondary option only. If you can provide better details by calling 911, and can do so safely, don’t hesitate to call.
• DO NOT TEXT AND DRIVE.